Course Details!

Chapter 01 - IT Professional Soft Skills

• Troubleshooting and Problem Identification
• Troubleshooting Steps
• Problem Analysis and Potential Causes
• Documentation Resources
• Communication and Professionalism

Chapter 02 - Safety for You and Computer Components

• Common IT Tools
• Electrostatic Discharge
• Handling Components
• Personal Safety
• High Voltage
• Ergonomics
• Environmental Waste

Chapter 03 - System Component Overview

• Processors and CPUs
• Power Supplies
• Storage Devices
• Adapter Cards
• BIOS
• CMOS
• Chips
• Input and Output Devices
• Ports

Chapter 04 - Understanding Motherboards

• Motherboard Chipsets
• Front and Side Panels
• Cache Memory
• RAM Slots
• BIOS Chip
• Expansion Slots
• Connectors and Ports

Chapter 05 - Understanding Processors

• Data Bus
• Architecture
• Chip Packaging
• Processor Sockets
• Intel and Non-Intel Chips
• Additional Core Processors
• Installing a Processor

Chapter 06 - Understanding Types of Memory

• Understanding Types of Memory – RAM
• Understanding Types of Memory – ROM
• Error Checking Memory
• Single- and Double-sided Memory
• Installing and Upgrading Memory

Chapter 07 - Understanding BIOS and CMOS

• BIOS and Upgrades
• Understanding (CMOS)
• Hard Drives
• Optical Drives
• RAM Memory
• Speeds and Ports
• Advanced Settings

Chapter 08 - Hard Drives and Storage Devices

• Hard Disks
• IDE Devices
• Demo - Installing IDE Devices
• Small Computer System Interface
• Removable Storage

Chapter 09 - Power Supplies and Voltage

• Power Supplies
• Power Supply Uses
• Power Consumption
• Power Connections

Chapter 10 - Ports, Cables, and Connectors

• Cables
• Ribbon Cables
• Coaxial Cables
• Twisted Pair
• Fiber
• Cable Orientation and Cable Types
• Male and Female Connections
• DB-15
• RJ-11
• RJ-45
• Universal Serial Bus (USB) Connections
• Type-A
• Type-B
• Mini-B
• External Cables
• Types of Adapters and Converters
• VGA
• DVI Cables
• HDMI Cables
• Audio Cables
• USB Cables and Thunderbolt USB
• Computer Power Cords

Chapter 11 - Input and Output Devices

• Video Adapters
• Video Standards
• Video Card Features
• Video Connectors
• Installing Video Cards
• Types of Displays
• Display Features
• Multiple Displays
• Troubleshooting Displays
• Soundcards

Chapter 12 - Managing Printers

• Types of Printers
• Laser Printers
• Inkjet Printers
• Dot Matrix Printers
• Multifunction Printers
• Cloud-based Printers
• Thermal Printers
• Printer Parts
• Printer Connections
• Installing Printers
• Printer Troubleshooting

Chapter 13 - Mobile Devices, Multimedia, and Laptop Computers

• Laptop Components
• Laptop Operations
• Battery Types
• Battery Handling
• Improving Battery Performance
• Standby and Sleep Modes
• AC Adapters
• LCD Panel Displays
• Keyboards and Keys
• Troubleshooting Laptops

Chapter 14 - Preventive Maintenance

• Preventive Tasks
• Preventive Maintenance Tools – Outside
• Preventive Maintenance Tools – Inside
• Common Issues

Chapter 15 - Troubleshooting Procedures

• Common Screws
• Software Tools
• Troubleshooting
• What to Look for
• Audible Codes
• Visible Codes
• What to Look for - Drives and Processors
• What to Look for - External Parts

Chapter 16 - Operating Systems

• Operating Systems
• Big 3 - Windows, Linux, and Mac
• Applications
• Windows Versions
• Windows 10 Overview
• Linux
• Mac
• Operating System Versions
• Paging Memory
• Choosing a Filesystem
• The Registry
• Tools and Configuration Utilities
• Security and Maintenance
• Windows Security
• System
• Power Options
• Storage Spaces
• Computer Drives
• Configuration
• Remote Assistance
• Files
• Installation and Upgrades for Windows
• Installation

Chapter 17 - Managing Files

• Common Executable File Extensions
• Common Application File Extensions
• Common Compression File Extensions
• Common System File Extensions
• Graphic File Extensions
• Miscellaneous Files
• Questions
• File Attributes
• Encryption
• Setting Attributes
• Command Prompts

Chapter 18 - Applications Utility, Troubleshooting, and Optimization

• Installing, Removing, and Repairing Applications
• Windows Compatibility Modes
• Optimizing the Windows Environment
• Performance Monitors
• Virtual Memory
• Troubleshooting Utilities
• System Configuration Utility
• Computer Management
• Error Codes

Chapter 19 - Configuring Device Drivers

• Changing Device Settings
• Updating Drivers
• Removing Device Drivers
• Plug-and-Play Devices
• Device Failure

Chapter 20 - Networking and Wireless Connections

• Peer-to-Peer
• Server Networks
• Topology
• Bus
• Star
• Ring
• Network Protocols
• Networking Devices
• Ways to Network a Computer
• Wireless Communications
• Securing Routers
• Installing a Network Adapter
• Troubleshooting Networks

Chapter 21 - Recovering Systems and Disaster Recovery

• Disaster Recovery
• Booting into Safe Mode
• Emergency Repair
• Backup and Restore
• Recovery Methods
• Preventive Maintenance

Chapter 22 - Cloud Computing

• Overview
• Benefits and Risks
• Deployment Models
• Cloud Characteristics
• Planning
• Cloud Computing Technologies
• Architecture
• Infrastructure
• Cloud Models
• Virtualization
• Security

Chapter 23 - Security Fundamentals

• Types of Attackers
• Types of Attacks
• Malware
• Physical Security
• Authentication
• Multifactor Authentication
• Data Protection
• Data Backups
• Prevention Methods
• Security Controls
• System Hardening